Communications

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TYPES OF COMMUNICATION

Only 7 % of communication happens through words and 93% of communication happens through non-verbal cues of which:

  • 55% through facial expressions
    • 38% through vocal tones

VERBAL COMMUNICATION

  1. Conversations
  2. Discussions
  3. Telephonic discussions
  4. Video Conference

NON VERBAL COMMUNICATION

  • – Communication is far more than what you say. It’s how you say. Body Language is “How you say it”. It involves intrapersonal communication, understanding yourself and participating in effective self-communication
  • Body language includes :-
  • Kinesics, Proxemics & Paralanguage
  • Intention
  • Manner: directness, sincerity
  • Dress and clothing (style, color, Appropriateness for situation)
  • Signs & Symbols.   

INTERESTING THINGS ABOUT BODY LANGUAGE

  • It has no words or sentences, but it does send bits of information that combine into messages.
  • Those messages, which are sometimes clear and sometimes fuzzy, are mostly about your feelings.
  • People can learn to read those messages with a fair degree of accuracy.
  • You cannot not have body language- you are sending messages nonverbally all the time. Especially when you are trying not to!
  • Your preferred body positions and movements do say something about the kind of person you are.
  • If your words say one thing and your body another then people will believe your body, not your words.
  • You can change how you’re feeling by consciously changing your body language.

COMMUNICATION SECRETS

  • Effective and persuasive communication is the greatest of all the keys to success.
  • Success = Talking so people listen and listening so people talk
  • People are attracted to the people who make them feel secure, free and happy.
  • By making others feel special; they will realize how special you are.
  • How do you inspire people to communicate your point of view?
  • How do you encourage people in your life who currently ignore your ideas may reconsider and take notice?
  • What simple things can you do so people will pay attention to what U have to say at home, at work, among professional circles ?

ACTIVE LISTENING

  • It’s about listening and responding and the act of mutually disclosing inner feelings and thoughts to others. Listening goes beyond attentively waiting for other people to stop talking. It really means getting inside of their hearts and minds and experiencing life situations
  • Listen for concepts, key ideas and facts.
  • Be able to distinguish between evidence and argument, idea and example, fact and principle.
  • Analyze the key points
  • Look for unspoken messages in the speaker’s tone of voice or expressions
  • Keep an open mind.
  • Ask questions that clarify.
  • Reserve judgment until the speaker has finished
  • Take meaningful notes that are brief and to the point
  • Avoid distractions
  • Do not interrupt unnecessarily
  • Be active (show interest)
  • Paraphrase what you’ve heard
  • Throw an echo

BODY LANGUAGE OF AN ACTIVE LISTENER

  • The Listener keeps looking at the speaker
  • The Listener’s body is in ‘open’ position
  • The listener is smiling with a pleasant &encouraging expression
  • Listener looks relaxed but alert, neither tense nor slouching
  • Listener utters humming sounds

WHILE SPEAKING OVER PHONE

  • Write down in advance what you want to say and in what order
  • Smile
  • Speak slowly
  • Always be polite and friendly
  • For long messages, follow a script
  • Monitor your time
  • Be clear and concise (tone, accent, emphasis, pronunciation)
  • Cite negative opinions honestly, but in a positive manner
  • Seek Feedback

TYPES OF COMMUNICATION

Only 7 % of communication happens through words and 93% of communication happens through non-verbal cues of which:

  • 55% through facial expressions
    • 38% through vocal tones

VERBAL COMMUNICATION

  1. Conversations
  2. Discussions
  3. Telephonic discussions
  4. Video Conference

NON VERBAL COMMUNICATION

  • – Communication is far more than what you say. It’s how you say. Body Language is “How you say it”. It involves intrapersonal communication, understanding yourself and participating in effective self-communication
  • Body language includes :-
  • Kinesics, Proxemics & Paralanguage
  • Intention
  • Manner: directness, sincerity
  • Dress and clothing (style, color, Appropriateness for situation)
  • Signs & Symbols.   

INTERESTING THINGS ABOUT BODY LANGUAGE

  • It has no words or sentences, but it does send bits of information that combine into messages.
  • Those messages, which are sometimes clear and sometimes fuzzy, are mostly about your feelings.
  • People can learn to read those messages with a fair degree of accuracy.
  • You cannot not have body language- you are sending messages nonverbally all the time. Especially when you are trying not to!
  • Your preferred body positions and movements do say something about the kind of person you are.
  • If your words say one thing and your body another then people will believe your body, not your words.
  • You can change how you’re feeling by consciously changing your body language.

COMMUNICATION SECRETS

  • Effective and persuasive communication is the greatest of all the keys to success.
  • Success = Talking so people listen and listening so people talk
  • People are attracted to the people who make them feel secure, free and happy.
  • By making others feel special; they will realize how special you are.
  • How do you inspire people to communicate your point of view?
  • How do you encourage people in your life who currently ignore your ideas may reconsider and take notice?
  • What simple things can you do so people will pay attention to what U have to say at home, at work, among professional circles ?

ACTIVE LISTENING

  • It’s about listening and responding and the act of mutually disclosing inner feelings and thoughts to others. Listening goes beyond attentively waiting for other people to stop talking. It really means getting inside of their hearts and minds and experiencing life situations
  • Listen for concepts, key ideas and facts.
  • Be able to distinguish between evidence and argument, idea and example, fact and principle.
  • Analyze the key points
  • Look for unspoken messages in the speaker’s tone of voice or expressions
  • Keep an open mind.
  • Ask questions that clarify.
  • Reserve judgment until the speaker has finished
  • Take meaningful notes that are brief and to the point
  • Avoid distractions
  • Do not interrupt unnecessarily
  • Be active (show interest)
  • Paraphrase what you’ve heard
  • Throw an echo

BODY LANGUAGE OF AN ACTIVE LISTENER

  • The Listener keeps looking at the speaker
  • The Listener’s body is in ‘open’ position
  • The listener is smiling with a pleasant &encouraging expression
  • Listener looks relaxed but alert, neither tense nor slouching
  • Listener utters humming sounds

WHILE SPEAKING OVER PHONE

  • Write down in advance what you want to say and in what order
  • Smile
  • Speak slowly
  • Always be polite and friendly
  • For long messages, follow a script
  • Monitor your time
  • Be clear and concise (tone, accent, emphasis, pronunciation)
  • Cite negative opinions honestly, but in a positive manner
  • Seek Feedback
  • Write down in advance what you want to say and in what order
  • Smile
  • Speak slowly
  • Always be polite and friendly
  • For long messages, follow a script
  • Monitor your time
  • Be clear and concise (tone, accent, emphasis, pronunciation)
  • Cite negative opinions honestly, but in a positive manner
  • Seek Feedback

TYPES OF COMMUNICATION

Only 7 % of communication happens through words and 93% of communication happens through non-verbal cues of which:

  1. 55% through facial expressions
  2. 38% through vocal tones

VERBAL COMMUNICATION

  1. Conversations
  2. Discussions
  3. Telephonic discussions
  4. Video Conference

NON VERBAL COMMUNICATION

  1. – Communication is far more than what you say. It’s how you say. Body Language is “How you say it”. It involves intrapersonal communication, understanding yourself and participating in effective self-communication
  2. Body language includes :-
  • Kinesics, Proxemics & Paralanguage
  • Intention
  • Manner: directness, sincerity
  • Dress and clothing (style, color, Appropriateness for situation)
  • Signs & Symbols.   

INTERESTING THINGS ABOUT BODY LANGUAGE

  • It has no words or sentences, but it does send bits of information that combine into messages.
  • Those messages, which are sometimes clear and sometimes fuzzy, are mostly about your feelings.
  • People can learn to read those messages with a fair degree of accuracy.
  • You cannot not have body language- you are sending messages nonverbally all the time. Especially when you are trying not to!
  • Your preferred body positions and movements do say something about the kind of person you are.
  • If your words say one thing and your body another then people will believe your body, not your words.
  • You can change how you’re feeling by consciously changing your body language.

COMMUNICATION SECRETS

  • Effective and persuasive communication is the greatest of all the keys to success.
  • Success = Talking so people listen and listening so people talk
  • People are attracted to the people who make them feel secure, free and happy.
  • By making others feel special; they will realize how special you are.
  • How do you inspire people to communicate your point of view?
  • How do you encourage people in your life who currently ignore your ideas may reconsider and take notice?
  • What simple things can you do so people will pay attention to what U have to say at home, at work, among professional circles ?

ACTIVE LISTENING

  • It’s about listening and responding and the act of mutually disclosing inner feelings and thoughts to others. Listening goes beyond attentively waiting for other people to stop talking. It really means getting inside of their hearts and minds and experiencing life situations
  • Listen for concepts, key ideas and facts.
  • Be able to distinguish between evidence and argument, idea and example, fact and principle.
  • Analyze the key points
  • Look for unspoken messages in the speaker’s tone of voice or expressions
  • Keep an open mind.
  • Ask questions that clarify.
  • Reserve judgment until the speaker has finished
  • Take meaningful notes that are brief and to the point
  • Avoid distractions
  • Do not interrupt unnecessarily
  • Be active (show interest)
  • Paraphrase what you’ve heard
  • Throw an echo

BODY LANGUAGE OF AN ACTIVE LISTENER

  • The Listener keeps looking at the speaker
  • The Listener’s body is in ‘open’ position
  • The listener is smiling with a pleasant &encouraging expression
  • Listener looks relaxed but alert, neither tense nor slouching
  • Listener utters humming sounds

WHILE SPEAKING OVER PHONE

  • Write down in advance what you want to say and in what order
  • Smile
  • Speak slowly
  • Always be polite and friendly
  • For long messages, follow a script
  • Monitor your time
  • Be clear and concise (tone, accent, emphasis, pronunciation)
  • Cite negative opinions honestly, but in a positive manner
  • Seek Feedback

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