SOFT SKILLS

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  • Communication.  (Written and Verbal) are of utmost importance in the workplace because they set the tone for how people perceive you.
  • Teamwork.
  • Adaptability.
  • Problem solving &Critical observation.
  • Conflict resolution.
  • Strong Work Ethic.
  • Positive Attitude.
  • Good Communication Skills.
  • Time Management Abilities.
  • Problem-Solving Skills.
  • Acting as a Team Player.
  • Self-Confidence.
  • Ability to Accept and Learn From Criticism.
  • Leadership Skills. Companies want employees who can supervise and direct other workers.
  • Problem Solving Skills.
  • Work Ethic. …

Flexibility/Adaptability &Interpersonal Skills

SOCIAL SKILLS 

PARTY ETTIQUETTE

  • If Pick up is necessary then be there atleast 15 minutes early
  • Sitting in car – Open the door for the lady normally left rear seat. (No need to do that for a male.  If the lady is alone then you must sit in the right side. If it is a couple then you should sit in the co driver’s seat. Avoid looking into the rear view mirror.
  • Speaking to Driver should be polite and business like. Try using a language known to the guest
  • Address the lady as Mrs. ___ or  Madam
  • When you reach the destination get out first – walk around and open the Car door for lady.
  • Walking abreast is best –  leading is also ok
  • Avoid touching – it can be misunderstood
  • It is good to introduce your guests and offer the first drink.
  • Holding Glass to help is ok. But don’t do it too often
  • Avoid winking & staring. It can be misunderstood.
  • Laughing too much is not good
  • Stopping conversation & guiding out
  • Avoid hanging on to Top people
  • Must take time to speak to your juniors & the host
  • Avoid speaking with food in your mouth or while Proposing a toast
  • Should prepare a Short speech well in advance
  • Organizing a party a multi – course dinner
  • Leading to table 7 pulling a chair for a lady is good
  • Napkin, forks, knifes, wiping hands
  • Belching, coughing, sneezing, scratching head, combing hair, mining gold, yawning, loud speech, speaking without target hearing, giggling, ganging up
  • Soup, Water, Finger bowl should be handled carefully
  • Salt, pepper should be done carefully without affecting the person sitting next to you
  • Serving & passing bowls should be done promptly
  • Pushing back the chair
  • Leading to husband.
  • Thanking the lady of the house, cook waiters after the meal is a polite thing to do.
  • Tips, speaking on behalf all guests.
  • Short speech
  • Leading the guest to the table and offering a plate is acceptable. But don’t try to serve the guest. Let the waiter do that.
  • Napkin should be used for Wiping hands or face. Do not use it as a hand kerchief
  • Water & Finger bowl should be asked only from the waiter.
  • Soup / Tea sipping without noise
  • Serving food for the person sitting to you is ok. Not for the one sitting opposite you.

NEGOTIATIONS

  • Take clear boundaries from the management before you go for negitiations
  • Never lead. Listen to the other party first.
  • Take notes and see that you want complete the assignments before time
  • At all times be prepared to walk out
  • Final rate given is never the last rate
  • Play other parties and take assurances in writing if possible.
  • Negotiate from a position of strength with many alternatives ready.
  • Never show joy or regret.
  • Never give false commitments.

ETTIQUETTE (TELEPHONE)

  • Answering the call
    • Answer the call within 2-3 rings
    • Greeting as per time of the day
    • Top Security – – – May I Help You Please.
    • May I Know Who is Calling Sir / Madam
    • Be cheerful while speaking
  • Body of the Call
    • Listen carefully to the Caller
    • Take permission to hold and announce the transfer
    • When returning to the Caller remember to Thank him / her for holding the Call.
    • Take accurate notes of addresses, date, time, telephone numbers and figures of amounts etc repeating back to recheck where necessary
    • Avoid negative phrases like – I don’t know.. Instead you can say Please let me find out.
    • Be aware of your tone and politeness
  • Ending the Call
    • Inform the caller the action you will be taking to resolve their problem.
    • Thank you for calling
    • It was a pleasure speaking to you.
    • I am very Glad you called
    • Please feel free to call back in case you have any clarifications or problems in future.
    • Good bye Sir / Madam

TEACHING

The skills needed for effective teaching involve more than just expertise in an academic field. It is not an easy job.

  • You must be able to interact with people and help them underrstand a new way of looking at a topic or at the world as a whole.
  • The main function of a teacher is to prese.nt the topic in the best way so that it is easy to understand for the students depending on their level of awareness.
  • Over simplifying is ok but the other way is not ok.
  • Good teachers – the take pains to prepare themselves well, they set clear and fair expectations
  • They are good motivators.
  • The start with the over all macro level understanding of the subject and then get to the nuts and bolts.
  • They always make a list of points to remember.
  • They have a possitive attitude, are patient and never riducule students or make fun of them.
  • The act as role models and have a mentoring attitude.
  • They find multiple ways of explaininga point and give real life examples and use training aids.
  • They show enthusiasm and commitment.
  • The use simple language and  words which the students understand.
  • They are impartial.
  • Communication.  (Written and Verbal) are of utmost importance in the workplace because they set the tone for how people perceive you.
  • Teamwork.
  • Adaptability.
  • Problem solving &Critical observation.
  • Conflict resolution.
  • Strong Work Ethic.
  • Positive Attitude.
  • Good Communication Skills.
  • Time Management Abilities.
  • Problem-Solving Skills.
  • Acting as a Team Player.
  • Self-Confidence.
  • Ability to Accept and Learn From Criticism.
  • Leadership Skills. Companies want employees who can supervise and direct other workers.
  • Problem Solving Skills.
  • Work Ethic. …
  • Flexibility/Adaptability &Interpersonal Skills.

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